Privacy Policy

1. Introduction

AF TRAVELS LONDON LTD ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our visa consultancy services through TravelMood.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Full name and contact details (email, phone, address)
• Passport information and identification documents
• Travel history and visa application details
• Financial information for payment processing
• Employment and educational background
• Documents uploaded through our dashboard

2.2 Automatically Collected Information

We automatically collect information about your device and usage, including IP address, browser type, pages visited, and access times.

3. How We Use Your Information

We use your personal information to:

• Provide visa consultancy services and application assistance
• Process payments and manage your account
• Communicate with you about your application status
• Send important updates and notifications
• Improve our services and user experience
• Comply with legal obligations
• Prevent fraud and ensure security

4. Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encrypted data transmission (SSL/TLS)
• Secure database storage with access controls
• Regular security assessments and updates
• Limited access to personal data on a need-to-know basis

Your documents are stored securely and will be automatically deleted 30 days after visa approval, as stated in our service terms.

5. Data Sharing and Disclosure

We may share your information with:

• Embassies and Consulates: As required for visa applications
• Service Providers: Payment processors, hosting providers, and other third-party services
• Legal Authorities: When required by law or to protect our rights

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

6. Your Rights

Under UK GDPR, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete information
• Erasure: Request deletion of your personal data
• Restriction: Limit how we use your data
• Portability: Receive your data in a structured format
• Objection: Object to certain processing activities

To exercise these rights, please contact us at info@travelmood.uk.

7. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage, and improve our services. You can manage cookie preferences through your browser settings.

8. Data Retention

We retain your personal information for:

• Account Information: For the duration of your account plus 7 years for legal and accounting purposes
• Application Documents: Until 30 days after visa approval, then automatically deleted
• Payment Records: 7 years as required by UK law

9. International Data Transfers

Your information may be transferred to and processed in countries outside the UK/EU (such as embassies, consulates, or service providers). We ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

AF TRAVELS LONDON LTD
Data Protection Officer
47 Cavell Street, London, E1 2BP
Email: info@travelmood.uk
Phone: 02 073 778844

Company Registration Number: 12675246